Delivery
How long does it take to edit and receive my photos from my wedding or session?
Typically, 6-18 Weeks unless told otherwise
How long does it take to edit my wedding video?
Typically, 90 days, April, May, October, November expect delays as to this is the busiest time of year.
How do I get my purchased video or photo?
You will receive a link in your email to download your files, link will expire 30 days after delivery.
Can I burn my video on a DVD myself or make copies?
Yes
Day Of Shooting
Do I have to have a schedule?
Yes, we require all weddings to have a proper day of schedule
Do you start shooting right when you get there?
No, we arrive early to set up, we do not start shooting until the specified start time
How do you hear us during the ceremony for video?
We mic the groom and officiant with a wireless microphone
Do you shoot aerial for video packages?
Yes
Do you Shoot in 4K for your packages?
Yes
Equipment
What video equipment do you use for weddings?
We shoot on the Black Magic Pocket Cinema Camera 6K, Sony A7riii, Gimbals, Drones, Lights
What photo equipment do you use?
Sony A7riii, Zeiss Batis Prime Lenses, Tamron 24-70, Tamron 70-200, Sigma Art Lenses, Sony GMaster Lenses
Post Production
Do we get to choose the song for the video?
Yes, song must be available for licensing. www.soundstripe.com
Do we get to put our input into the video edit and make changes?
No, if we missed something big it will be corrected, but we can’t allow changes to be made without fees. Our videos will look like our listed examples. Anything specific needs to be brought up prior to wedding day.
Can you edit and make me skinnier?
Yes we can, but fees will follow unless specified.
Payments
When are my payments due?
Contract will specify when your payments are due
I want to cancel; do I get all my money back?
No, only 50% of the total amount is refundable, if the wedding is 40 days or less away no refund will be given, only credit. You can purchase insurance to cover cancellation refunds.
Can I pay with a credit card?
Yes
Can I pay online?
Yes
Other
Who will be my photographer or videographer?
You can request certain shooters but they may be unavailable, associate shooters only shoot value packages and our master shooter handle the pro packages
Do you do military discounts?
Yes, 10-15% off. Military ID required
Can I have multiple Discounts?
No, Only 1 is Allowed.
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